Refund policy

At Aureluxi Essentials, customer satisfaction is important to us. We work closely with trusted fulfillment partners, including CJ Dropshipping and AliExpress suppliers, to provide high-quality smart home products and reliable service.

Eligibility for Refunds & Replacements

We offer refunds or replacements only under the following conditions:

  • The item arrived damaged
  • The wrong item was received
  • The product is defective or not functioning properly

To request a refund or replacement, customers must contact us within 7 days of receiving the order and provide:

  • Order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Once approved, we may offer:

  • A replacement item, or
  • A full or partial refund depending on the situation

Non-Refundable Situations

We do not offer refunds for:

  • Buyer’s remorse or change-of-mind purchases
  • Incorrect shipping information provided by the customer
  • Delays caused by customs, weather conditions, or courier services
  • Minor variations in packaging or product appearance
  • Orders delayed during peak seasons or holidays

Return Shipping

In most situations, customers will not be required to return damaged or defective items. If a return is necessary, instructions will be provided by our support team.

Shipping Policy

At Aureluxi Essentials, we proudly ship worldwide using trusted fulfillment partners including CJ Dropshipping and AliExpress suppliers.

Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Estimated Shipping Time

Delivery usually takes approximately:

  • 7–20 business days

Shipping times may vary depending on destination, customs processing, and supplier fulfillment locations.

Please note:

  • Some items may arrive separately if shipped from different suppliers or warehouses
  • Delays may occur during holidays, high-demand periods, or unforeseen shipping disruptions

Tracking Information

Tracking information will be sent via email once your order has been shipped and tracking becomes available.

Customs & Import Duties

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Lost or Delivered Packages

Aureluxi Essentials is not responsible for packages marked as delivered by the shipping carrier. However, we will do our best to assist customers in resolving delivery-related issues whenever possible.

Incorrect Addresses

Customers are responsible for entering accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Order Cancellation Policy

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed by our fulfillment suppliers and can no longer be canceled.

To request a cancellation, please contact our support team immediately with your order number.

Privacy Policy

At Aureluxi Essentials, your privacy and security are important to us.

Information We Collect

We may collect the following information when you place an order or interact with our website:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information
  • Device and browsing data

How We Use Your Information

Your information may be used to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our products and website experience
  • Send order updates and promotional communications

Payment Security

All payments are securely processed through trusted third-party payment providers. We do not store complete credit card information on our servers.

Third-Party Fulfillment Partners

To fulfill orders efficiently, certain customer information may be shared with our fulfillment partners, including CJ Dropshipping and AliExpress suppliers.

Data Protection

We implement reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.

Terms of Service

By accessing or purchasing from Aureluxi Essentials, you agree to the following terms and conditions.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Customers agree not to use our website or products for unlawful or unauthorized purposes.

Product Information

We strive to ensure that product descriptions, images, and pricing are accurate. However, occasional errors may occur.

We reserve the right to:

  • Modify pricing at any time
  • Discontinue products without notice
  • Limit product quantities or availability

Limitation of Liability

Aureluxi Essentials shall not be held liable for:

  • Indirect or incidental damages
  • Shipping delays outside our control
  • Misuse of products purchased from our store

Intellectual Property

All website content, including logos, branding, images, product descriptions, and text, is the property of Aureluxi Essentials and may not be copied or reproduced without permission.

Payment Policy

We accept secure payments through trusted payment providers available at checkout.

All prices displayed on our website are listed in the applicable store currency unless otherwise stated.

Payment Authorization

Orders will only be processed after successful payment authorization and verification.

If a payment is declined or flagged for security reasons, the order may be delayed or canceled.

Currency & International Fees

Customers are responsible for any:

  • Currency conversion fees
  • International transaction fees
  • Customs duties or import taxes required by their country

Contact Us

If you have any questions regarding our policies or your order, please contact us:

Email: support@aureluxi.com

Thank you for choosing Aureluxi Essentials — premium smart living solutions designed for modern homes.