Shipping policy
Processing Time
At Aureluxi Essentials, all orders are processed within 1–5 business days after payment confirmation.
Orders are not shipped or delivered on weekends or holidays.
Shipping Time
We proudly ship worldwide through our trusted fulfillment partners, including CJ Dropshipping and AliExpress suppliers.
Estimated delivery time:
- 7–20 business days
Shipping times may vary depending on:
- Destination country
- Customs clearance
- Carrier delays
- High-demand periods or holidays
Multiple Supplier Fulfillment
To provide a wider selection of premium smart home products, some orders may be fulfilled from multiple international suppliers and warehouses.
As a result:
- Items in the same order may arrive separately
- Packaging may vary depending on the supplier
Tracking Information
Once your order has been shipped, tracking information will be sent to your email address when available.
Please allow several days for tracking updates to appear after shipment.
Customs, Duties & Taxes
Customers are responsible for any customs fees, import duties, or taxes required by their country.
Aureluxi Essentials is not responsible for delays caused by customs processing.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for lost packages or delivery issues caused by incorrect shipping information.
Lost or Delayed Packages
While we work closely with our shipping partners to ensure reliable delivery, unexpected delays may occasionally occur.
Aureluxi Essentials is not liable for shipping delays caused by:
- Customs inspections
- Weather conditions
- Courier disruptions
- International transportation issues
If your package is significantly delayed, please contact our support team and we will do our best to assist you.
Contact Us
For shipping-related questions or assistance, please contact us at: